Refund Policy
Clear refund terms for our services
Fair Refund Terms
At Solution Nepal, we're committed to delivering quality work. Here's our straightforward refund policy.
Our Commitment
We deliver projects that meet the agreed specifications
We provide regular updates during development
We offer 30 days of bug fixes after delivery
When Refunds Apply
Before Development Starts (100% Refund)
If you change your mind before we begin development work, we'll provide a full refund of any payments made.
During Early Development (Partial Refund)
If you cancel during the first 25% of development, we'll refund the remaining amount after deducting work completed.
If We Can't Deliver
If we're unable to complete your project as agreed (very rare!), you'll receive a full refund.
When Refunds Don't Apply
To be fair to both parties, refunds are not available in these situations:
- After project completion and delivery as agreed
- Changes in requirements after development has progressed significantly
- Delays caused by lack of client feedback or materials
- Personal preference changes after approving designs/functionality
- Third-party service issues (hosting, domains, etc.)
How Refunds Work
Contact Us: Reach out via WhatsApp to discuss your refund request
Review: We'll review your project status and refund eligibility
Processing: Approved refunds are processed within 7-10 business days
Method: Refunds are issued via the original payment method
We rarely have refund requests because we work closely with clients throughout the process. Communication is key!
Need to Discuss a Refund?
Let's talk about your situation. We're here to help:
